SHIPPING, RETURNS & WARRANTY
Please review our shipping, exchange, warranty, and product compatibility policies before placing your order.
SHIPPING INFORMATION
Orders placed through Central Spy Shop are processed based on product availability, destination, and shipping requirements. Once your order has been confirmed and prepared for shipment, tracking information will be provided when available. Delivery times may vary depending on the carrier, destination, and the type of product ordered.
1. PLACE YOUR ORDER: Complete your order and select the available shipping option at checkout.
2. ORDER CONFIRMATION: You will receive an order confirmation after your purchase has been submitted.
3. SHIPPING & TRACKING: Once your order ships, tracking information will be provided when available.
4. ORDER DELIVERY: Your order will be delivered to the shipping address provided during checkout.
RETURNS, EXCHANGES & WARRANTY
ALL SALES ARE FINAL. NO REFUNDS.
Because Central Spy Shop sells specialized electronic, surveillance, and security equipment, customers are encouraged to carefully review product descriptions, specifications, and compatibility requirements before placing an order.
Defective Merchandise: If an eligible product is determined to be defective, it may be exchanged for the same item only. Refunds or exchanges for a different product are not available, except where required by applicable law.
Manufacturer Warranty: Warranty coverage applies only to name-brand products that specifically include a one-year manufacturer warranty. Warranty terms, eligibility, and service are subject to the applicable manufacturer's warranty conditions.
Important: Please contact Central Spy Shop before sending any merchandise back so that we can review the issue and provide the appropriate instructions.
IMPORTANT WI-FI CAMERA COMPATIBILITY NOTICE
Wi-Fi cameras sold by Central Spy Shop are designed to connect to 2.4 GHz Wi-Fi networks. They do not operate on 5 GHz-only Wi-Fi networks. Before purchasing a Wi-Fi camera, customers are responsible for confirming that a compatible 2.4 GHz network is available at the installation location.
Network configuration, router settings, signal strength, and internet compatibility may affect product setup and performance.
FAQs
Do you offer refunds?
No. All sales are final and Central Spy Shop does not offer refunds. Eligible defective merchandise may be exchanged for the same item only, subject to the applicable policy and manufacturer warranty terms.
What if my product is defective?
If you believe your product is defective, please contact Central Spy Shop before sending it back. We will review the issue and provide the appropriate instructions. Eligible defective merchandise may be exchanged for the same item only.
Which products include a warranty?
Warranty coverage applies only to name-brand products that specifically include a one-year manufacturer warranty. Warranty eligibility, terms, and service are subject to the applicable manufacturer’s warranty conditions.
Will a Wi-Fi camera work with my network?
Central Spy Shop Wi-Fi cameras are designed to connect to 2.4 GHz Wi-Fi networks and do not operate on 5 GHz-only networks. Please confirm that a compatible 2.4 GHz network is available before purchasing.
Where can I find tracking information for my order?
Tracking information will be provided when available after your order has been prepared and shipped. Delivery times may vary depending on the carrier, destination, product availability, and order requirements.
CONTACT INFORMATION
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QUESTIONS BEFORE YOU ORDER?
Surveillance, security, and detection equipment can be highly specialized. If you are unsure about product compatibility, Wi-Fi requirements, warranty coverage, or whether a product is right for your application, please contact Central Spy Shop before placing your order.
We are happy to help you choose the right equipment and confirm important product requirements before your purchase.